OUR RETURNS POLICY:
Customer service is our Top Priority.
If we make a mistake, contact us right away, and we will correct the issue promptly and professionally.
If your item is not as described, you may exchange or return your purchase for the selling price of the item.
However, we will not refund your purchase if the item is returned in unsaleable condition, or not returned at all.
Please note that we do not refund shipping and handling charges or reimburse for the cost of returning the item to us.
All returns or exchanges must be made within 7 days of receipt. Please allow up to 10 business days for refunds to be processed.
Please email us at: customerservice@firstdaycoversonline.com, within 3 days of item receipt, before sending back any item.
The placement of an order will indicate your acceptance of these terms.
Further, we are in the business of selling seals, stamps, philatelic material, collectibles and other misc. items.
Our business depends upon you receiving the item(s) you ordered, and that they be in the condition you expected from the description(s) and picture(s).
Every item in our inventory is checked for condition and quality before being placed on our online store, and once again when sold.
We never knowingly sell an item that has been damaged, or mis-described.
However, things do happen. If there is a problem we want to know, so we can correct the problem and regain your trust.
SHIPPING INSURANCE:
You are given the option to add SHIPPING INSURANCE throughout the checkout process.
If you do not ADD SHIPPING INSURANCE to your order,
WE WILL NOT BE LIABLE FOR LOSS, DAMAGE OR THEFT OF YOUR ORDER.
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